Wholesale VoIP Featured Article
Optimizing Back-Office Processes Critical for VoIP Service Providers
The steps to having an efficient and optimized back-office are actually pretty simple and straightforward. And yet, most businesses struggle with back-office operations as well as integrating processes with other systems and solutions in a unified way. Back-office optimization becomes even more of a challenge as businesses expand and embrace digital transformation.
That transformation is evident right now in the VoIP world, where service providers are struggling to compete and differentiate their offerings. That means operating at peak efficiency – offering low pricing to customers while keeping things tight and controlled on the back end. Now more than ever, back-office optimization should be a priority, according to VoIP Innovations (News - Alert), a company offering wholesale VoIP solutions and working closely with service providers.
The company recently discussed how its Titanium III BackOffice solution is a great tool for achieving back-office optimization while supporting businesses’ core goals and initiatives. The offering enables service providers to choose the carriers they want to work with. It offers access to dozens of high-performing carriers with agreements managed through one unified system. It also includes a performance ranking system to ensure customers choose only the best and most consistent carriers.
Customers can also take advantage of Titanium to automate their inventories, including setting rules to automatically reorder DIDs; search and purchase numbers through a vast number warehouse; and customize DIDs. The offering also lets users add and remove features in real time, and essentially enables service providers to eliminate their inventory carrying costs. An additional benefit is customer management, since Titanium lets users organize services into groups and then assign customer-specific groups to a client. This creates a 360-degree customer view featuring analysis of individual customer costs, service, usage and other metrics.
Perhaps most importantly, a back-office solution like Titanium enables service providers to have complete control over their costs, via real-time performance metrics provided through a customizable dashboard. The GUI includes a suite of operational tools like real-time financial reporting and flexible email notifications.
Back-office processes absolutely must be optimized to achieve operational and competitive success. By taking advantage of a management tool like Titanium, VoIP companies and service providers can ensure their back-office systems and processes are achieving peak performance and are well integrated with other business functions and systems.
Edited by Alicia Young