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Wholesale VoIP Featured Articles

Hosted Billing Solutions for Wholesale VoIP Service Providers

For providers of services such as wholesale VoIP, the billing process can become even more complex. Customers are often operating under a variety of plans, which can lead to limitless combinations of rating and charging.

3/23/2017

Optimizing Back-Office Processes Critical for VoIP Service Providers

Back-office operations and processes must be optimized, managed and properly integrated with other business functions to achieve peak performance. This is particularly true for VoIP service providers that need to streamline costs and offer low pricing to remain competitive.

3/21/2017

Telecoms Need to Get on Board with Omnichannel Customer Service

The omnichannel approach to customer service makes the customer experience a competitive differentiator. Industries like telecom, which are notoriously lacking when it comes to customer service, need to step up their game and embrace the omnichannel philosophy.

3/17/2017

Global Service Provider VoIP and IMS Revenues Break Records

Global service provider revenues for VoIP and IMS broke records in 2016, reaching $5.4 billion according to new research from IHS Markit.

3/16/2017

VoIP Innovations Cuts Toll-Free Monthly DID Fees to 25 Cents

VoIP Innovations has slashed its toll-free monthly DID fees to 25 cents for new and existing wholesale customers.

3/8/2017

The Role of Interconnectivity in the Global Telecom Landscape

Interconnectivity of people, devices, services and processes is driving the global telecom and technology landscape. Telecom companies and service providers need to understand and innovate around interconnectivity to successfully compete in today's communications market.

3/7/2017

Business VoIP Comes to the Rescue During the Holidays

Business VoIP solutions offer a variety of features to ensure organizations of all sizes run smoothly during holiday periods, keeping workers and customers happy.

3/2/2017

Wholesale VoIP Testimonials

"I have been in the market for an enterprise level SIP Trunking service for over a month. Within minutes of dialing your number, I was presented with several options, all incredibly detailed and tailored to my specifications. This was made possible by two of your employees--Dana in sales and John in Support--who have both exemplified quality customer service. Both of these reps were not only knowledgeable in their respective areas, but were able to assist with any general or specific question I had. This consistent level of competence and professionalism is unfortunately increasingly rare, especially in the technical sector. It is for this reason I feel that Dana and John should be recognized and commended for their performance, as it reflects incredibly favorably on their training, management, and on your company as a whole. I will be using your product exclusively, as well as recommending it to any of my peers in the IT industry. Please contact me for any additional information you may require."

Nate Downes
Vice President of Operations
WC Gremp, llc.

"Thanks so much for all of the great follow ups over the phone and email to help me get this resolved. You guys are great."

John Haenn
Concord Communications

"Hello, I want take a moment to say how pleased we are that Michael D. went above and beyond to help us resolve this issue. Thank you for the great customer service."

Chad Harmon
Freevoice

"I just wanted commend the Porting Department for excellent service! We were working on a port that did not have T38 enabled. The gentleman I spoke with guided me in the direction to get this completed as soon as possible. I greatly appreciate the attention and sense of urgency that he initiated to get this complete in a timely manner. Thank you!"

Kathy Williamson
SmartLine
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Your Guide to Becoming an Internet Telephony Service Provider: Part 1

Getting into the VoIP business has never been easier. There are now plenty of platforms and business models to help you get a piece of the ITSP action.

Your Guide to Becoming an Internet Telephony Service Provider: Part 2

Now that you've decided to start a VoIP Company, you must now decide what equipment and vendors you will need. Your overall cost will vary depending on how much time and capital you plan on investing to start your VoIP Company.


Your Guide to Becoming an Internet Telephony Service Provider: Part 3

Working for North America's largest Wholesale VoIP Provider, I often get the chance to engage with customers who are excited about launching their new VoIP business.
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