VoIP Management software expert TransNexus (News - Alert) has implemented a faster wholesale class 4 routing and reporting platform for Shah Communications.

Shah Communications found that a lot of its problems were stemming from the quality service on their network. With no easy way of dropping routes based on poor performance, the company was wasting ample time trouble shooting customer complaints, and running reports on the network to understand exactly what was going on was both a time consuming and frustrating risk to take. Additionally, entering a query put a heavy load on the database, and often brought the system down.

Shah required a faster wholesale class 4 routing and reporting platform, and while at a trade show, had their prayers answered. It was there that the company learned about TransNexus’ Routing, Operations, and Billing Support System (ROBSS), which consists of the OSPrey routing server and NexOSS software. The system also gives Shah complete comprehensive, least cost routing features with quality service routing controls. Furthermore, the NexOSS solution provides a centralized, highly scalable routing platform with efficient, easy-to-use traffic and quality of service reporting.

An improved advancement is NexOSS’ ability to constantly update reports as it monitors CDR’s in real time; over 60 drill down reports are available instantly, as well as provide fast, easy access to detailed information about network traffic and route quality. NexOSS also monitors call signaling performance and call quality from reported R-Factor, MO, Jitter, Average Packet Loss, and Delayed statistics. This comprehensive solution guarantees that Shah knows about problems as soon as they occur, in addition to ensuring that no network issues interfere with customer service levels.

Since adapting TransNexus’ ROBSS, Shah Communications has witnessed a noticeable difference, especially in how much time and money they are saving.

“Instead of wasting time troubleshooting, our TransNexus solution sends us near-real time alerts, so we know what’s happening with providers,” said Kamal Shah, CEO of Shah Communications. “I can see all my stats right on the fly. When a customer calls with an issue, we already know and are working on it. We never had this kind of insight with our previous switches. In addition, the TransNexus solution is reasonably priced.”

Shah also currently has plans to expand their use of the TransNexus ROBSS system.