Software, a global provider of investment technology, is launching
an upgrade to its buy-side client service experience. Eze is introducing
the new experience based on direct client feedback asking for
The Personalized Client Experience aligns the client service
organization to consistently deliver high-quality, scalable, and
personalized support to investment operations using Eze Software. Eze
Software's client service organization has grown to 450 staffers
worldwide through the end of 2017.
"As a long-time trusted service provider, we know how important fast,
knowledgeable, and personalized support is to our clients. We created a
structure that would enable us to achieve a higher level of quality and
consistency in how we support and enhance our products, making sure that
our organization can scale to meet the needs of more than 2,500 clients
worldwide," said Michael
Reddy, Senior Managing Director of Americas Client Service. "Now,
we're taking that service to the nextlevel by ensuring that when
clients engage us, they will get a fast, informed response from someone
who knows their systems, investment strategies, and business needs
inside and out, and can address those needs quickly and efficiently."
Moving beyond the industry standard helpdesk, Eze Software's
Personalized Client Experience provides an extension of its clients'
operations team with a trading desk environment that combines
complimentary, personal service with industry-leading technology. The
Personalized Client Experience means:
Eze Software will continue its service commitments to sell-side
About Eze Software
Eze Software is a global leading provider of investment management
software solutions designed to optimize operational and investment alpha
throughout the entire investment process. Eze Software provides the
platform for growth for the entire investment management community,
maximizing efficiencies across order management, trade execution &
analytics, portfolio analytics & modeling, compliance & regulatory
reporting, commission management, and portfolio & investor accounting.
For more than 20 years Boston-based Eze Software has been driving
innovation in financial technology. Today, Eze Software partners with
more than 2,500 buy- and sell-side institutions in 45 countries from
their 14 offices worldwide. For more information, visit www.ezesoft.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180515005578/en/
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