Technology® Inc., a full-service provider of comprehensive terminal
management and planning software solutions, today announced that Crowley
Maritime has gone live with CitadelMC?, Tideworks' cloud-based SaaS (News - Alert)
terminal operating system (TOS), at its Jacksonville terminal in
Florida. Jacksonville is the third terminal in the Crowley network to go
live with Tideworks' TOS, following deployments at Crowley's San Juan
terminal in April 2017 and Crowley's Port Everglades terminal in
September 2016. Since the implementation was completed, Crowley has seen
notable improvements to its operational efficiencies: even with a
significant increase in gate volume, average total trucker turn time has
improved by nearly 14 minutes, a 37 percent reduction.
"We are excited to grow with Crowley as they expand and modernize
terminal operations across their network," said Thomas Rucker,
president, Tideworks Technology. "We're pleased the third go-live went
smoothly and are confident that our cloud-based services will enable
Crowley to increase operational efficiencies with flexibility and
The go-live at Jacksonville included the deployment of Tideworks'
Mainsail Vanguard® core TOS, Spinnaker Planning Management System®,
Traffic Control™, and GateVision® gate operating system, as well as
Tideworks' managed EDI service, EDI Porter?. All applications are hosted
at Tideworks' hardened data center.
Tideworks provided full support throughout the implementation, including
project management, software configuration, integration services and
go-live assistance. In addition, Tidewors provided software
customization to align with the terminal's unique operating practices
and will continue to provide ongoing maintenance and support services,
including 24/7 technical support and software upgrades. Tideworks is
also providing Disaster Recovery (DR) capabilities via a secondary data
center located in a geographically disparate region.
"Leveraging best-in-class software and SaaS services from Tideworks has
been crucial as we continue to modernize technology and operations
throughout our network of terminals," said Mike Porkert, director of
terminal systems, Crowley Maritime Corp. "Our relationship with
Tideworks allows us to be strategic with our approach to these
modernization efforts. In particular, Tideworks' TOS was instrumental in
allowing us to launch our new
container/Roll on-Roll off (ConRo) vessels that provide service between
Jacksonville and San Juan, Puerto Rico."
About Crowley Holdings Inc.
Jacksonville-based Crowley Holdings Inc., a holding company of the
125-year-old Crowley Maritime Corporation, is a privately held family
and employee-owned company. The company provides marine
solutions, energy and logistics services in domestic and international
markets by means of six operating lines of business: Puerto Rico liner
services, international liner services, logistics services, petroleum
services, marine services and technical services. Offered within these
operating lines of business are: liner container shipping, logistics,
contract towing and transportation; ship assist and escort; energy
support; salvage and emergency response through its 50 percent ownership
in Ardent Global; vessel management; vessel construction and naval
architecture through its Jensen Maritime subsidiary; government
services, and petroleum and chemical transportation, distribution and
sales. Additional information about Crowley, its subsidiaries and
business units may be found at www.crowley.com.
About Tideworks Technology
Tideworks is a full-service provider of cost-effective, reliable
software solutions for growing terminal operations and shipping lines
worldwide. The company helps more than 65,000 users at 100 facilities
run their operations more efficiently and profitably. From optimized
equipment utilization to faster turn times, Tideworks works at every
step of terminal operations to maximize productivity and customer
service. For more information about Tideworks Technology, visit www.tideworks.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171205005356/en/
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