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VoIP Provider ShoreTel Expanding to Australia
ShoreTel (News - Alert), a leading provider of unified communications as a service solution, is expanding to allow businesses to create a more local feel through a new cloud global numbers service. This is an incredibly important solution for international companies that deal with customer service is a variety of places. Instead of forcing customers to make international calls, which are costly and less secure, businesses can use ShoreTel’s new system to use the cloud to establish a number that is local to the area they are dealing with.
This service from ShoreTel allows businesses to either establish local Direct Inward Dial (DID) numbers, which are located in the same areas, or International Toll-Free Service (ITFS) numbers, which do not charge customers any fees. Businesses can decide which option fits their needs and the way that they want their brand to be perceived. This service has already been available in the United States, United Kingdom, and Canada, and will now be available in Australia as well.
“Connect Cloud gives our Australian customers and partners greater choice and flexibility in how they procure, design and deploy unified communications and contact centre solutions,” said Don Joos, president and chief executive of ShoreTel.
This is not the first venture by ShoreTel into Australia. The company launched its first cloud-based voice system in Australia in April, and saw tremendous success. According to the company, that solution has caught on quickly, and demand for it is continuing to rise. This success emboldened ShoreTel to push forward with the implementation of this global numbers service.
Using the cloud to create dial in numbers that are more convenient for customers is another example of the way that the cloud and unified communications are changing the telecommunications game. Whereas in the past, establishing that many different lines of communication would have been not only costly but incredibly time consuming for businesses, the cloud makes it so that is no longer the case. Now, businesses can rely on unified communications to make their telecommunications much more sophisticated while also reducing costs.