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VoIP Innovations' New End User Sign Up Feature Released
VoIP Innovations (News - Alert) (VI) has released a new Private Label VoIP feature in its Titanium Private Label BackOffice, a customizable process that allows resellers to edit the services and descriptions displayed during an end user sign-up. There are three parts to this new feature: customizing which packages are displayed to the end user, editing the existing package descriptions, and adding in extra services and charges within a package.
VI’s BackOffice users have the option to offer four different packages to their end users: Business Lines, Residential Lines, SIP Trunks and Hosted PBX (News - Alert). Before the company released this new feature, all four options had to appear as an option, regardless of if the reseller wanted to offer that service or not. But now that VI has allowed resellers to customize which options are available to be viewed by the end user, resellers have even more control.
The second part of the company’s new Private Label VoIP BackOffice feature is the ability for resellers to write their own descriptions for the four packages they offer. Much like how all four packages would be listed regardless of them actually being offered, these descriptions were also preset and couldn’t be changed. The company heard feedback from resellers who wanted the ability to write their own service descriptions, so VI took that feedback and gave the resellers what they wanted.
The last part of the new feature released is the ability for resellers to add their own custom service line items and charges that they want to include in their packages. This gives resellers the ability to add hardware devices such as IP phones and ATA’s (analog telephone adapter) to their existing service packages. Resellers can also choose to display or not display each custom item during the end user sign-up, providing a complete and flexible process.
By adding features that allow for more customization and flexibility, VI is giving its resellers the tools they need to build their BackOffice the way they choose to. Being able to customize their own features makes their jobs easier and makes them more satisfied with the company’s product. To provide with more information on this new feature, VI will be posting a detailed Wiki article along with a YouTube video that walks users through the customization process. Keep checking VI’s Facebook page for links to those.