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Calabrio Offers a New Solution to Quality Monitor and Analyze Chatbots
Workforce performance solutions provider Calabrio recently announced a new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics …
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Broadvoice Expands Channel Partner Program in CCaaS Market with Veteran CX Hires
Broadvoice, a provider of omnichannel contact center and unified communication solutions for SMBs and business process outsourcing firms, expanded its …
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A Look at GenAI and Digital Twins, with Data Presented by Info-Tech
A new industry resource from Info-Tech Research Group lends credence to comprehensive practices powered by generative artificial intelligence (GenAI) …
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Businesses Face Security Woes in the Age of AI
Organizations may struggle to keep pace with evolving security landscapes, particularly in the face of AI advancements and the growing …
Read MoreThe CX Hot Six for Telecoms Learning Center
The CX Hot Six for Telecoms
A guide to customer experience technology that delivers on business KPIs
LATEST FROM COMMUNITIES
Understanding Pediatric Electronic Health Records (EHRs)
In the world of pediatrics, technology is transforming how we care for children. One key advancement is the rise of Pediatric…
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Mastering Bug Detection: Tools and Strategies for Flawless Software
When working in the software development space, bugs are an inevitable challenge that can disrupt both the building process a…
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Securing Reliability in IoT: Memfault Highlights a Lack of Proactive Measures
New data released from IoT reliability platform Memfault just earlier this morning highlights the importance of proactivity w…
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MSP Expo Gold Sponsor ThreatLocker Strengthens Zero Trust Focus with $115M Series D Funding
ThreatLocker's recent announcement of a $115 million Series D funding round only highlights further the increasing demand for…
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Spur Measurable IoT Growth through Viasat's ELEVATE Program - Registration for its ELEVATE Global Partner Event is Now Open!
Viasat's ELEVATE global partner event is right around the corner. From June 18-19 in Carlsbad, California, those interested i…
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BreachRx Secures $6.5M Seed Funding
BreachRx closed a $6.5 million seed round, led by SYN Ventures, with additional support from Overline.
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Assessing IoT Innovator LTIMindtree: Its 2023-24 Successes to Date and a Peek at What's Next
IoT Evolution World has presented a brief rundown of LTIMindtree's successes during FY24, as well as a peek at what's to come…
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Bigleaf Networks and NHC Partner to Optimize the Edge
New Horizon Communications Corp. (NHC) entered a strategic collaboration with Bigleaf Networks to offer network communication…
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Secure the Everywhere Work Landscape: Ivanti Launches EASM and Platform Upgrades
The recently released Ivanti Neurons for External Attack Surface management, or EASM, helps combat attack surface expansion w…
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Trellix Teams Up with Google Chrome Enterprise for Protection Against Insider Threats
Cybersecurity firm Trellix, known for its extended detection and response (XDR) solutions, has partnered with Google Chrome E…
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