Wholesale VoIP Featured Article
Thank You for Texting 9-1-1, What's Your Emergency?
It’s fair to say the Los Angeles Police Department possesses somewhat of a checkered past. Of course, the media tends to spotlight the negative, there is much to be positive about in the City of Angels. In particular, the future-forward approach the LAPD is taking toward 911.
Recently, Los Angeles County deployed the Comtech Telecommunications (News - Alert) Corp.’s EMedia service to launch text-to-911 for citizens. The secure browser-based service allows for 9-1-1 operators both send and receive text messages.
“Within 24 hours of the service becoming available, one of our dispatchers received a text-to-911 message regarding a life-threatening situation. Thanks to this service, the incident was rapidly resolved successfully, possibly saving the life of the person sending the text,” said Todd Austin of the Los Angeles Police Department. “When something like this happens, it’s so wonderful to see how quickly new tools are welcomed. I think it hit home tonight for so many of us just how important it is for our industry to keep up with technology. It truly can save lives.”
When disaster strikes, sometimes it’s simply not possible to complete a voice call. If there is a burglar in your home, shooting 9-1-1 a text is a far safer option than trying to place a call, for instance. In an emergency, open lines of communications are critical, and Comtech is helping to make this a reality for Los Angeles County residents.
“We applaud the adoption of EMedia text-to-911 service by Los Angeles County. Text-to-911 offers citizens another way to reach 911 when it is not safe or possible for a voice call to be made,” noted Fred Kornberg (News - Alert), President and Chief Executive Officer of Comtech Telecommunications Corp.
VoIP, WebRTC, cloud, whatever your chosen method of communication is, when one’s life is on the line it’s of the utmost import that the appropriate authorities are reachable – regardless of channel.
Edited by Mandi Nowitz