Wholesale VoIP Featured Article
Safeguard Your VoIP Services Against Fraud
Voice over IP has been a dream technology for many types of companies: for small to medium-sized businesses (SMBs) looking to save money on their telecom costs to wholesale VoIP sellers who find it a profitable addition to their services portfolio. Unfortunately, there’s another group that has found VoIP makes it cheap and easy for them to operate: fraudsters looking to gain access to the service and run up the bill with unauthorized charges. Theft of service is the most common type of VoIP fraud. This may include hackers gaining access to and stealing usernames, passwords, and account information.
Around the world, it causes companies billions of dollars in losses each year. Attacks usually works like this: a hacker accesses a user’s phone information and use the stolen information to set up fake phone subscriptions, leaving the victims with the monthly bill. Fraudsters have also been known to delete or change invoicing records, use the services to create a flood of spam and even send unauthorized invoices.
There are ways wholesale VoIP providers and customers of VoIP services can protect themselves, and some of the methods are simple (but surprisingly ignored). It goes without saying that you should have up-to-date network protection, and perhaps even consider using a dedicated server. Also, according to VoIP Innovations blogger Allison Boccamazzo, strong passwords are essential. (In other words, “password123” isn’t going to cut it.)
“Thirty-five percent of people today still have weak passwords, and while the other 65 percent may not have passwords that are considered weak, they are still considered crack-able,” wrote Boccamazzo. “Be sure to only use strong PBX (News - Alert)/extension passwords; a creative combination of capital letters, lowercase letters, numbers, and special characters. Never leave any default passwords intact or rotate through passwords.”
While these common-sense recommendations can help, a fraud detection service is necessary to completely safeguard your VoIP services. VoIP Innovations’ (News - Alert) Fraud Detection Service provides a way for VoIP resellers, ITSPs, and enterprise customers to monitor and analyze your traffic patterns in near real-time looking for fraudulent activity. It’s a tool that analyzes traffic patterns and alerts providers when something is out of the ordinary. The software that supports the tool continually runs an algorithm which processes and analyses call detail records (CDRs). It checks in near-time for traffic pattern anomalies and alerts service providers and users via email and/or text message, as well as displaying it on a fraud detection dashboard, giving them the ability to minimize the financial damage they incur.
Whichever solution you choose, according to Boccarozza, make sure it can detect and block specific IP addresses outside of your network, and ensure only trusted users can access your PBX by blocking outside connections. Only those who need to use the service should be able to make calls.
Edited by Maurice Nagle