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Wholesale VoIP Feature Article

Voxbone's VoIP Access Improves with No Latency

May 10, 2017

By Steve Anderson, Contributing Writer

Those who have Voxbone (News - Alert) voice over Internet protocol (VoIP) service are about to get some substantial new value out of the service. Thanks to a change in Voxbone's normal operations, including the launch of a new point of presence (PoP) setup, VoIP calling from Australia and New Zealand is about to improve substantially.

The addition of the new PoP will accommodate VoIP traffic at a vastly improved rate, as Voxbone calls made within the two countries are expected to have a latency around 20 ms. That's about the same latency rate as a public switched telephone network (PSTN), which means customer experience will improve substantially. The so-called “mouth to ear” delay—the time between a caller saying something and the person on the other end hearing it—will drop sufficiently  that it will be indistinguishable to the human ear.

The new PoP won't go live until May 15, where it will be available on a preview basis only to certain customers. The system will go fully live to the general public by the end of June, a move which will not only open up access to general users, but will also open it up to Voxbone's cloud communications customers. Several major firms work with Voxbone cloud communications, including Dialpad, Fuze, Skype (News - Alert) and BlueJeans, among others.

Itay Rosenfeld, Voxbone's CEO, noted “Our customers have asked for no-latency calling in Australia and New Zealand, and we’ve taken action. Voxbone’s new point of presence offers better support than ever for a PSTN replacement solution in an increasing number of countries.”

It's a simple matter, improving call latency to the point where VoIP essentially works like the PSTN that many users grew up with. That makes a service much more valuable in the end, and makes users more likely to stick with it or potentially switch to it. With so many options in VoIP service out there, though, improving customer experience is just as much a survival trait as it is anything else. By improving the base experience without raising price, it makes the end result more attractive to users.

This is good news for Voxbone, who is now better able to compete going forward, and for its users, who are less likely to have to—or want to—go searching for alternatives. Voxbone's improvements should make it a stable part of the region's VoIP market for some time to come.

Edited by Maurice Nagle

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