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Wholesale VoIP Feature Article



VoIP Innovation's Titanium III BackOffice Makes MSPs More Efficient

 
May 01, 2017

By Frank Griffin, Contributing Writer
 

Managed service providers (MSPs) deliver a wide range of information technology (IT) services for organizations across many different industries. Depending on the needs of the client, the MSP can provide a single solution or comprehensive services covering everything from communications to cloud services, security, applications, and more. With new technologies entering the market place on a regular basis, managing their clients and the solutions can be time consuming, which can introduce low levels of efficiency. With the Titanium III BackOffice from VoIP Innovations (News - Alert), MSPs have their choice of automation and control over VoIP services to increase efficiency and save time.


In the company's blog, Allison Boccamazzo pointed out five ways MSPs can save time with a single solution.

According to Boccamazzo, MSPs should look for carrier choice, inventory automation, full DID control, customer management and complete cost control. She goes on to say, “As the underlying force behind these services, the MSP also needs the right tools to save time and improve efficiency. Impact is vital and time is always of the essence. For phone services, this means saving time on processes like number porting. It means maximizing billable hours. Ultimately, it means MSPs being as streamlined, agile, and efficient as possible in today’s dynamic, competitive market.”

In addition to the abovementioned features, Titanium III BackOffice allows MSPs to manage their customers by creating a complete customer view and analyzing individual customer costs, usage, services, profit and other key metrics. With this data, the MSP can deliver better customer service by addressing the needs of their clients before they even know they need it.

VoIP Innovations also offers brandable BackOffice that empowers the end users of MSPs with a brandable end user portal so they can manage their own services, while giving the MSP control of what the end user is able to see and manage. This includes the ability to add, revise and remove services without the wait and cost of traditional telecom services with an API.

The full featured, easy to integrate Wholesale VoIP API gives MSPs even more control to manage the telecommunications services of their customers. According to the company, it can plug directly into VoIP Innovations systems to keep brand identity and empower clients with direct integration into their website, Web portal or back office.

For MSPs, delivering the solutions for a company is good and well, but without the right management tools it makes it that much harder to improve daily efficiencies and use their time effectively. Titanium III BackOffice makes the communications services VoIP Innovations provides more accessible and easier to manage across the entire customer journey for the end users and the MSPs. 





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