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Cloud Voice Means Better VoIP Development
Voice over Internet Protocol (VoIP) has long meant better operations for businesses, and as such, there's been plenty of development in the works to improve the package and offer more capability. That serves as a competitive edge for businesses in all directions, both suppliers and end users. One of the biggest new developments in VoIP has been cloud-based voice platforms, a development that's driving a lot of new plans for service providers.
Timing is actually a surprising point in favor of VoIP development right now; while customers still need and want voice services, the costs to provide those services have only been climbing—albeit incrementally—for the last few years now. For those companies that maintain networks for such services, the price tag (News - Alert) has likely been a shocker; providing new services like E-911 or just upgrading old services and equipment to better match what's being demanded these days is neither cheap nor simple.
The alternative isn't better; cutting and running from the voice market would leave a major gap in services that could readily be exploited by competitors, and just quietly running a VoIP 1.0 or time-division multiplexer (TDM) network until the wheels fall off is practically asking customers to leave. With some estimating that the remaining wireline voice market is worth around $71 billion, that's too big a pie to not have a slice.
Enter the cloud-based voice system, a development that allows businesses to maintain a presence in the voice business market without having to drop the vast sums of initial outlay that would be required normally. Normally, offering services requires substantial investment, leading to enormous capital expenditure. With cloud-based systems, however, someone else takes on the burden of expense and instead allows others to use it for a fee. Plus, these systems stay updated fairly routinely and thus allow businesses to maintain that competitive stance.
While there are some downsides to a cloud-based system, for many service providers it's really the only way to go. With the pace of technology changing so rapidly, it almost doesn't pay to maintain equipment anymore because the route to obsolescence is so much shorter than it ever was. Cloud-based providers, meanwhile, can take advantage of that by getting the equipment and opening it up for use to a variety of users.
Service providers are hard-pressed to keep ahead of the curve; most every competitor must offer a similar slate of services just for table stakes. Keeping up with a pace of development like that isn't easy, and businesses must take any advantage wherever it can be found. The good news is that service providers have a new ally on this front, and it's cloud voice services.
Edited by Alicia Young