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Wholesale VoIP Feature Article

Chat With Nat

August 29, 2014

By Special Guest
Natalie DeCario, Marketing Communications Manager, VoIP Innovations

Happy Friday everyone! I know everyone is excited to head out of the office for their three day Labor Day Weekend, but before you do, we have some announcements to make. Our office and Porting Department will be closed on Monday, but our Support Team will be available from 10 a.m. to 6:30 p.m. (EDT). Please remember that your first point of contact with our Support Team should always to be open a ticket through your BackOffice account. If you need to reach support after you’ve submitted your ticket, you can reach them by email at or by phone at 877-478-6471.

In last week’s Chat with Nat I mentioned that we had some Number Porting Specials coming up for our customers. Here are those details I promised: For the entire month of September we’ll be offering discounts for our current customers who have and have not ported numbers with us. These are truly some great deals and we don't want you to miss them! You should have received an email from us that has all of the details in it. If you haven't received that email yet, please contact one of our VoIP Specialists and they'll get you all the information you need.

Another big announcement I have to share today is about our call routing system. At the beginning of the year we invested in several new servers that would replace our existing system with one that has much more stability, functionality and power. Over the past few months we’ve been working to integrate the new server infrastructure with our existing system, which includes the BackOffice. After months of testing, we’re ready to start slowly moving everything over to our new system.

In order for this move to be as transparent as possible for you, we need you to make sure your servers are set up to accept calls from us. If you haven’t received an email from our Lead Systems Engineer, Tim Linn, which includes more details on how to get set up with our new system, please email him at

Next week on our blog you’ll be seeing a great feature article from us on the recently published VoIP Software Small Business Buyer Report from Software Advice. In this article you’ll get to see some of their key findings and learn about what prospective VoIP buyers are looking for. From looking at all of their research, I can tell you that there will some very valuable information in this and you’re not going to want to miss it! You can get these blog posts delivered right to your inbox by simply subscribing to our blog.

Thanks for checking out this week’s Chat with Nat. We hope everyone has a great Labor Day Weekend!

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