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Chat With Nat

April 04, 2014
By TMCnet Special Guest
Natalie DeCario, Marketing Communications Manager, VoIP Innovations

Welcome back to your VoIP Innovations (News - Alert) Chat with Nat! You picked a great day to check out this post because we have some amazing news to share with you. Let me get some of the housekeeping things out of the way and then we can jump into the exciting things I’m talking about.

This week we shared a great article that talks about VoIP and payment processing. We all know how fantastic VoIP is because of its versatility and ease. While it’s great to start thinking about implementing a VoIP phone system for your business, one thing to keep in mind is that using VoIP for making payments might not be the best idea. The article talks about a few different reasons why this is not a good business practice, but the main point to understand is that hacking VoIP networks is very easy if the information being passed along is unencrypted. Business owners should always be aware that using credit card processing terminals to handle transactions is a violation of the Payment Card Industry (PCI (News - Alert)) regulations. Check out the article for more information on this topic.

The second bit of information I want to share with you today is about our brand new End User Portal. This portal was released last week and we can’t stop talking about it! If you remember from the article we posted about it, this is designed to be a Portal specifically for the end users to manage. Our customers are mostly smaller resellers who may not have the manpower to efficiently deal with large volumes of end-user calls, so our solution was the End User Portal. This Link takes you to a video that introduces you to the Portal you can see how great it is for yourself. And remember that if you’re one of our resellers, you have the ability to manage your End User Portal from your VoIP Innovations BackOffice account. Take a look at this video that shows you what exactly you can do in the new Portal.

And now for all of that exciting news I was talking about earlier! The first announcement is that we are officially launching our brand new website on Monday, April 7. We have been working constantly on developing the perfect design and we’re proud of what we have created. Along with a new VoIP Innovations website, you’ll also notice that on Monday our social media sites, blog and BackOffice will have a shiny new look to them as well.

The second big announcement is that we’ve reached a goal we’ve been working toward for years. At the end of March 2014 we hit a revenue milestone that proves we are doing something right and moving in the right direction as a company. If you remember from a few weeks ago when we were talking about some of the office art we’ve been doing, then you probably remember that we dedicated one wall to our goals so they can always been seen. We even created cardboard cutouts of the VI Guy to add extra motivation to our staff. Speaking of our staff, VoIP Innovations would not have been able to reach this goal without the hard work that they put in. To our Support Team, Porting Team, Engineers and developers, we appreciate everything you have done over the years to get us to this point. To show our gratitude to them, today we are holding a celebration so everyone can relax and enjoy a work-free afternoon. But don’t worry; we’ll still have members of our support team ready to take your calls. Check out our social media sites later on today to see pictures of our party!

That’s all we have for you today, but as an added bonus, we’d like to share the April Fools’ Day prank that we played on one of our Porting Reps… Check it out!

Edited by Rory J. Thompson
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