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Wholesale VoIP Feature Article

At Your Service: VoIP Innovations' New Portal Designed for End Users

March 26, 2014
By Rory J. Thompson, Web Editor

VoIP Innovations (News - Alert), a wholesale VoIP service provider that aggregates the best quality and lowest price VoIP services, has announced the release of its End User Portal, built to give users more control over their accounts.

According to the company, the concept behind the development of the portal was to eliminate the need for end users to call their reseller and purchase a DID (Direct Inward Dialer) or add/remove a feature on an existing DID. “Once the project was underway, VoIP Innovations saw an opportunity to create something that wasn’t available anywhere else in the industry,” VoIP Innovations said in a statement.

Before this portal was created, the end user would need to make a call to the reseller if they wanted to purchase a new DID or add a feature, the company said. With the end user portal, that call is completely eliminated because the user can now log in to the portal and do everything themselves. End user Key Performance Indicators (KPIs) such as DIDs, Termination, E911, Origination and Porting, are also included in the portal.

“When looking at the End User Portal from the reseller perspective, it is understandable that they might not want end users to have the ability to purchase DIDs or add/remove features,” the company noted. “VoIP Innovations saw this concern and created a solution that allows the reseller to pick which functions the end user is able to use. These settings range from giving full access to end users, only allowing them to view the KPIs, or everything in between.”

The End User Portal is ideal for smaller resellers that may not have the resources to deal with constant end user requests; the majority of customers at VoIP Innovations fall into this category.

VoIP Innovations is an Inc. 5000 company specializing in providing the largest DID and termination VoIP footprints in North America. Their network includes more than 500,000 DIDs in stock in over 8,500 rate centers in the U.S. and Canada.

Edited by Alisen Downey
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