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Wholesale VoIP Feature Article

VoIP Leader VoIP Innovations Sees Positive Growth for 2014

December 17, 2013
By Rory J. Thompson, Web Editor

Unless you’ve been living in a cave, you’ve noticed that Voice over Internet Protocol, or “VoIP” for short, was basically everywhere in 2013. That’s good news for companies like VoIP Innovations (News - Alert), leader and specialist in the wholesale VoIP market.

We recently caught up with Jason Tapolci, president of VoIP Innovations, for his insights on where the company and market has been and what he’s looking forward to in the New Year.

TMCnet: What were the high points of the past year for VoIP Innovations?

Jason Tapolci: We hit a number of milestones of which we’re rightly proud. In 2013, VoIP Innovations reached a million dollars a month in revenue, a target we were shooting for. On the client side, we launched some new options, including creating our BackOffice groups and clients feature, developing our customizable rate deck solution, and developing our customizable dashboards. We set those goals early in the year, and reached them all ahead of schedule.

TMC (News - Alert): How did market changes affect your business, if at all?

JT: In 2013 we noticed a slight industry consolidation, in that smaller players were being acquired by larger players, and CLECs were being acquired by larger CLECs. Plus, in the past couple of years we’ve seen a significant uptick in new industry players. 

TMC: What are you looking forward to in the New Year?

JT: That’s easy: We want to increase our market share, and we hope to continue building our relationships with other VoIP providers in the industry.

TMC: Where do you see your industry headed in 2014? What challenges do you anticipate?

JT: I see much more “VoIP provider to VoIP provider” peering happening. This will improve call quality and decrease the VoIP providers COGS (cost of goods sold) by reducing the number of calls sent to upstream carriers. Instead of these calls coming to a VoIP provider’s switch and then to their ULC (underlying carrier), these calls would come to the VoIP provider and then would be sent directly to another VoIP provider. This eliminates the need to send certain calls to a ULC, therefore reducing a VoIP provider’s COGS. I also anticipate the competition to become fiercer about reducing prices. It will be more important than ever to continue to add value to our service offering, in order to hold our pricing structure.

TMC: What innovations or changes do you see on the horizon?

JT: Coming up in 2014, we are adding a reseller end-user brandable portal, which is going to be huge. We are also building a system to simplify and tie together CDS, transactions, invoices, and taxes.  This new system will make it very easy for resellers to understand our bills and in turn easily bill their customers. It’s going to be a great year for us! 

Edited by Blaise McNamee
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