TMCnet - World's Largest Communications and Technology Community

Wholesale VoIP Feature Article

Give Your BackOffice a Kick in the Pants with Some Serious Support

February 18, 2013
By Allison Boccamazzo, Managing Content Producer

On Valentine’s Day, wholesale VoIP provider VoIP Innovations (News - Alert) posted a blog about tough love – specifically, regarding BackOffice support, or what the company calls “the Achilles heel of the VoIP industry.” The post suggests that perhaps the VoIP industry has been dropping the ball when it comes to the day-to-day efficiencies needed to support the BackOffice, and so the company takes a deep dive look into why this is and how it can be strengthened using three key ingredients: provisioning, support and billing.

In this article, we’ll discuss the provisioning aspect. VoIP Innovations describes the act of provisioning as “onboarding a new customer or turning up a new service.” The company cites that this could mean processing a sales order so that a new customer can start using t service or adding a new service to an existing customer’s account. “Either way, it is important to make this an instant and painless process,” the company firmly advises.

Image via VoIP Innovations

Now that we’ve gotten the “What” aspect out of the way, let’s focus on “How.” VoIP Innovations explains:

There needs to be a sales team in place that knows what their customers want. Next, there needs to be the customers who are willing to trust and listen to the sales reps. Once those reps target their customers’ needs, they prove that your company is the best thing since sliced bread, which ultimately leads to the sale. 

However, it’s not as easy as it may seem. Sometimes, once the sale is made, things can start to go south – and quick. The one thing that can immediately and negatively affect this is a lack of or poor communication.

The company continues:

We know that there are two sides to every sale, or promise; there is the guarantee of great services, features, and timeframes and then there is the actuality of whether or not those things can be done by the operations staff. If that guarantee doesn’t come through, the “my company is the greatest thing since sliced bread” idea that was sold to the customer turns into an idea comparable to that of a loaf of uncut, moldy bread.

One last piece of advice the company gives regarding provisioning is as follows:

The key to a great provisioning process is giving the customer a quick and painless experience.  A well-defined provisioning process allows for more predictability and less human error, equaling a better customer experience.  At VoIP Innovations, we are constantly striving to please our customers and make things easier for them. Their feedback is what keeps us on our toes and puts us in an industry leader role. It also allows us to keep producing the newest and most user friendly features and functions on the market.

VoIP Innovations is one of those “too good to be true” companies – except it really is true. The wholesale VoIP provider boasts one of the strongest customer loyalties I’ve personally ever seen, and it shows in its solid relationships and customer experiences. In true expert fashion, VoIP Innovations’ actions speak louder than its words, and the company shows how in its own operations it handles new customer on-boarding.

Click here to read the company’s post for yourself to see its recipe for provisioning success, and then head on over to its website to check out all of its esteemed offerings.

Stay tuned for our next piece tackling the second element of BackOffice support, coming soon!

  • Facebook
  • Twitter
  • Google+
  • LinkedIn
  • Instagram
  • Pinterest
  • Vine
  • Blog
  • YouTube
Popular Articles
Wholesale VoIP - Wholesale VoIP Inquiry Form
Wholesale VoIP - Wholesale VoIP Service Overview
Wholesale VoIP - Wholesale VoIP Top 10 Reasons
White Papers

How to Sell Wholesale VoIP Services, Part 1: Choosing your Target Market

Working for North America's largest Wholesale VoIP Provider, I often get the chance to engage with customers who are excited about launching their new VoIP business.

How to Sell VoIP, Part 2: Choosing what VoIP Services to Sell

Last week, we discussed choosing your target market for VoIP services. This week, we will review the different VoIP businesses available in the market today.

Selecting a Wholesale DID Origination Provider Part 1: Footprint and Features

With today's technological craze, the VoIP industry is booming. The increase in VoIP technology has created an abundance of service providers and wholesale DID origination providers.

Selecting a Wholesale DID Origination Provider Part 2: Monthly Recurring Cost and Non-Recurring Costs

As mentioned in Part 1 of this 3-part series, today's VoIP market is booming. With this increased interest in VoIP comes a wave of service providers and wholesale VoIP carriers.

Selecting a DID Origination Provider Part 3: Support, Number Porting, and Billing

As discussed in Part 1 and 2 of this white paper, choosing a DID origination provider can be an overwhelming task in today�s thriving VoIP market.
VoIP Innovations Audio Podcasts
Wholesale VoIP - Wholesale Telecom Prices as Volatile as Gas - VoIP Innovations President Podcast Audio Podcast

Wholesale Telecom Prices as Volatile as Gas - VoIP Innovations President Podcast

  • DIDS
  • Wholesale VoIP Origniation
  • Wholesale VoIP Termination
  • Wholesale VoIP Tool-Free
  • Enhanced 911
Titanium III
  • DID Warehouse
  • API
  • Automation
  • LNP
  • Enhanced 911
Follow VoIP Innovations on Twitter
VoIP Innovations Blog

blog comments powered by Disqus

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2016 Technology Marketing Corporation. All rights reserved | Privacy Policy