TMCnet - World's Largest Communications and Technology Community

Wholesale VoIP Feature Article

VoIP Innovations Takes Customer Service to an Entirely New Level

November 27, 2012

By Allison Boccamazzo, Director of Brand Strategy

 If you know anything about wholesale VoIP service provider VoIP Innovations (News - Alert), you know that customer service is truly their primary concern. While some companies claim their level of customer attentiveness bolsters success, VoIP Innovations follows the popular phrase “actions speak louder than words.”

When Hurricane Sandy struck the East Coast and pummeled through 24 states, some companies decided to go the generous yet easy route by knocking off service charges or providing discounts to affected customers. VoIP Innovations, however, took this level of genuine concern to an entirely new level, by putting in some elbow grease and actually visiting families coping with the aftermath of October’s super-storm.

“Even today, three weeks after the storm hit the U.S., there are still over a hundred thousand people without power in New York and New Jersey,” the company writes in a recent blog.

Among constant efforts to give back to its community, VoIP Innovations and parent company ABG Capital have raised significant funds for the Make a Wish campaign as well as have proudly participated in a wide range of service activities – from serving at local food banks to cleaning tombstones in preparation for this year’s Memorial Day.

Denise Breide, the provisioning project specialist for VoIP Innovations, ABG’s portfolio company, and her husband traveled to help put in the time to volunteer for those in dire need. Arriving with a collection of various household items and cleaning supplies donated by friends, family and co-workers as well as a company donation given by ABG Capital’s CEO Jeff Tapolci, they made their way to the East Coast.

“I couldn’t believe the devastation in these hard-hit areas, “Denise Breide explained.  “The media could never portray how much loss these people have experienced.  It was truly heartbreaking to see these families have absolutely nothing left.”

The damage was so indescribable that the couple has planned two more trips back to further help – one this weekend and one slated for December.

In their own words, VoIP Innovations explains the following to be its mission of core values:

Our mission is to cultivate ideas and people through our C.O.R.E. (Cultivate, Overcome, Respect and Evolve) Values for the purpose of giving back. To Cultivate, we encourage and support a healthy life balance for each employee.  We Overcome obstacles by combining passion and perseverance to achieve success.  We believe that Respect is achieved by earning mutual trust and exhibiting reliability, and we encourage our employees to Evolve by embracing the ability to adapt and innovate.

Above, a picture of VoIP Innovations employees with an affected family – courtesy of VoIP Innovations.

In related news, the company also just revealed its new entry-level platform for VoIP resellers, Titanium III Private Label, which will enable new or learning resellers to quickly and inexpensively capitalize on the booming VoIP business by allowing them to brand, market and sell residential and business VoIP services on their own both quickly and painlessly.

“Resellers can now have a fully-enabled VoIP switch with all the functionality and features that residential and business customers demand,” the company explains in a nutshell.

To learn more about all of VoIP Innovations’ offerings, visit

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rich Steeves

  • Facebook
  • Twitter
  • LinkedIn
Scalable Execution eBook
Service Overview - Originating Profit: Overcoming the Challenges of VoIP Entrepreneurship
How to Build an Industry Dominating Strategy
White Papers

Your Guide to Becoming an Internet Telephony Service Provider: Part 1

Getting into the VoIP business has never been easier. There are now plenty of platforms and business models to help you get a piece of the ITSP action.

Your Guide to Becoming an Internet Telephony Service Provider: Part 2

Now that you've decided to start a VoIP Company, you must now decide what equipment and vendors you will need. Your overall cost will vary depending on how much time and capital you plan on investing to start your VoIP Company.

Your Guide to Becoming an Internet Telephony Service Provider: Part 3

Working for North America's largest Wholesale VoIP Provider, I often get the chance to engage with customers who are excited about launching their new VoIP business.
Featured Podcasts

DIDs: The Real Deal

Originating Profit: Overcoming the Challenges of Entrepreneurship


  • DIDS
  • Wholesale VoIP Origniation
  • Wholesale VoIP Termination
  • Wholesale VoIP Tool-Free
  • Enhanced 911
Titanium III
  • DID Warehouse
  • API
  • Automation
  • LNP
  • Enhanced 911
blog comments powered by Disqus

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2017 Technology Marketing Corporation. All rights reserved | Privacy Policy