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Wholesale VoIP Feature Article

How VoIP Innovations Tops the Wholesale VoIP Charts

October 29, 2012
By Allison Boccamazzo, Managing Content Producer

 You normally wouldn’t think that the wholesale VoIP market is comparable to the music industry, but when you stop and think about it, it certainly can be in some aspects. When a musical artist hits the scene, there are usually either two options: they achieve a massively popular one hit wonder and eventually dissipate off of the charts, or they take a fresh and innovative spin on the traditional and make a lasting impression.

Similarly, while some wholesale VoIP providers create one renowned solution, they can lack in other vital areas, which overall will leave customers unimpressed. But one contender in the wholesale VoIP arena has embraced the latter, and with an esteemed signature solution as well as constant new innovations and developments in the works, many wonder how VoIP Innovations (News - Alert) has so quickly become an industry leader in such a competitive market.

There seems to be a distinctly unique recipe to becoming the pack leader. While one is supplying the most reliable and robust offerings, the other is tirelessly ensuring customer satisfaction. VoIP Innovations president Jason Tapolci, explains in a simple statement that "offering a robust BackOffice, tied to solid upstream partners is the formula to success.”

VoIP Innovations has a firm grasp on all of the important elements of this finger-licking good recipe for success. Its industry leading BackOffice, Titanium III, is fully stocked with advanced features to make operations easier for Internet telephony service providers (ITSPs), resellers, calling card companies and call centers. Coupled with its constant pursuit of customer satisfaction and feedback, it seems nothing can stop the company’s complete domination of the wholesale VoIP market.

“Although Titanium III is a unique cutting edge platform, it could be argued that VoIP Innovations’ high quality, comprehensive, and competitive wholesale VoIP offering is what keeps it ahead of its competitors,” elaborates a recent related article. “These elements come directly from its upstream providers.”

Peppered into the mix is also the selection of its prime partners and excellent quality features, which “is where VoIP Innovations has an immediate leg up on the competition.” For instance, the company quickly invested in one company, GlobalPOPs (News - Alert), a well-known wholesale managed modem industry leader touting an extensive managed modem network, which allowed VoIP Innovations to build a network with the same vendors.

“This gave us the ability to come out of the gate with extremely competitive pricing and a well-established partnership,” Tapolci explained. “Being able to leverage GlobalPOPs existing carrier relationships has certainly given VoIP Innovations an advantage over our competitors.”

Continuing its efforts in future endeavors and developments, the company strives to do right by its customers to keep them happy.

When elaborating on the company’s plans in the future at the recent ITEXPO (News - Alert) Austin 2012, VoIP Innovations Vice President of Sales, Corey Potts, said, “We’re still just expanding the footprint and doing right by our customers; listening to our customers on their needs; enhancing our BackOffice; we have an API that customers can tie in to be able to order DIDs and update 911, just continually listening to our customers and enhancing our product.”

And the results speak for themselves. Take Tina Telson, Comcast’s (News - Alert) director of Wholesale Origination, who explained that there was no other option when looking for optimum efficiency. She says, “When I was debating who to bring on during the initial launch period, VoIP Innovations immediately came to mind. VoIP Innovations’ experience, large customer base, and previous relationship were all factors in choosing them.”

See for yourself why VoIP Innovations is topping the charts – to learn more about the company’s offerings, visit

Edited by Rachel Ramsey
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