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Wholesale VoIP Feature Article

Wholesale VoIP Carrier Management: Do you have the Right Tools for the Job?

October 22, 2012

By Allison Boccamazzo, Director of Brand Strategy

The wholesale VoIP market is still a relatively fresh concept in the grand scheme of things. Consider just a few years ago there were only a handful of VoIP carriers and the industry itself was still in its infancy. As the years went on and the market expanded, however, many Internet telephony service providers (ITSPs) and resellers began seeing the commonly faced problem of carrier management and the tools – or lack thereof –provided to them. Being properly equipped to address carrier management is critical, yet many carriers forget that although they’re in the direct inward dialing (DID) and termination business, they need to accordingly consider the management of those services.

The management of those services is central to providing them at their best. When putting service management on the backburner, the best you can do is provide outdated systems and procedures that involve weighty policies and complex, manual work that should really be automated, according to a new VoIP Innovations (News - Alert) whitepaper by VP of Business Development, Nick Medina.

VoIP Innovations is one company who was there from the industry’s humble beginnings. By strategically creating and expanding its own proprietary software tools, the company now stands as an esteemed wholesale VoIP provider, offering its customers the right tools to best integrate, manage and provision services which are purchased from over 40 VoIP carriers.

The best thing about the company’s software is its dynamics; it ultimately allows users to manage everything all in one convenient and consolidated product – from DID inventory to E911 registration to generating reports and other tedious and repertory items. You’ll no longer need a slew of separate tools when you can have everything you need all in one, or as Medina puts it, “a one-stop shop for VoIP services.”

This flexible, all-in-one solution – the Titanium III BackOffice – not only provides a host of tools to improve the delivery and management of communication services, but also enables you to manage your wholesale VoIP account online at anytime.

Medina explains how Titanium III is organized into sections for each service, including DIDs, E911, Termination, Trouble Tickets, Billing, LNP (Porting), Endpoint Management, CDR’s and Account Settings. And the fact that the company provides Class 4 services means it can be integrated with any VoIP switch, as long as it is SIP-enabled and uses a static IP address.

For starters, Titanium III provides a DID warehouse of over 500,000 DIDs in stock, which resellers can easily and instantly provision from over 60 countries in real-time. Additionally, Medina elaborates, the solution provides E911 services in both the U.S. and Canada, while also providing E911 registration for both on-net and off-net DIDs. So if you’re looking to use the solution to register DIDs that have not been purchased directly through VoIP Innovations, you can still do so to comply with state and federal laws.

Further, he goes on, VoIP Innovations provides termination to thousands of rate centers across the U.S. and Canada on an NPA (News - Alert)-NXX basis, as well as provides A-Z , T.38 (fax) and Short Term Duration/Dialer (U.S. and Canada only). Coupled with a dashboard statistics, users can see features such as month-to-month usage comparisons as well as download rate decks.

Resellers can also quickly submit and monitor tickets thanks to the software’s trouble ticket system, and its Porting/LPN capabilities is one of Titanium’s “core functions,” according to Medina, as this section allows resellers to submit all porting information through the BackOffice to then monitor and track the port until completion.

To learn more about the company’s Titanium III or any other VoIP Innovations service, visit

Edited by Amanda Ciccatelli

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Titanium III
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