TransNexus (News - Alert), a provider of VoIP management software, announced it has been selected by FUSE 3 Communications to expand their IT offerings to include hosted PBX service.

FUSE 3’s goal was to provide complete hosted technology infrastructure to clients, but they lacked the telephony infrastructure. The company was looking for a solution that could keep costs low and provide customers with superior quality of experience with all features like voicemail, voice to e-mail, internal extensions, and call recording.

The company also required a service provider operations support system (OSS) for dynamic least cost routing, Direct Inward Dialed (DID) routing, quality of service (QoS) reporting and alarms, and trouble shooting.

TransNexus was referred to FUSE 3 by Acme Packet (News - Alert), its SBC vendor. TransNexus is an Acme Packet Interop Plus Partner. Acme Packet’s SBCs generate comprehensive Call Detail Records, which TransNexus software converts into robust traffic and QoS reports.

FUSE 3 has built a hosted PBX (News - Alert) platform in-house. The company also purchased the industry-leading Net-Net Session Director session border controller (SBC) from Acme Packet. These SBCs provided critical control functions to deliver high quality voice, video and multimedia sessions across IP network borders.

The company also leveraged TransNexus Routing, Operations and Billing Support System (ROBSS) that consists of the NexOSS software suite and the OSPrey routing server, which work with any SBC for dynamic least cost routing and comprehensive reporting.

With the TransNexus system in place, FUSE 3 was able to complete their portfolio of IT solutions with VoIP telephony.

“We had multiple conversations and meetings with TransNexus and their experience was a tremendous help,” said Michael Greco, CTO of FUSE 3, in a statement. “With the support of the TransNexus staff we put together a detailed implementation plan and quickly deployed the TransNexus solution with our Acme Packet SBCs.”

“TransNexus was really built to take advantage of the information collected by Acme Packet. Out of the box, TransNexus was ready to go with our network,” said Greco. The service allowed them to offer an end to end solution customized to the client’s needs, according to Greco.