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Wholesale VoIP Feature Article

Finding Mr. Right Wholesale VoIP Provider

July 18, 2011

By David Sims, TMCnet Contributing Editor

As you start to think about making the switch from your trusty Public Switched Telephone Network provider to the edgier wholesale VoIP provider, how do you go about choosing the best wholesale VoIP provider to meet your needs?

A recent paper from AT&T (News - Alert) Wholesale, titled “VoIP Reliability – Does Your Wholesale Provider Measure Up?” runs through some ways to help ease this transition.

The right VoIP wholesaler will have hardware redundancy, according to the white paper. The right provider for you will have “redundant co-resident or hosted servers in remote locations, backup servers in regional offices, load balancing across hubs, redundant network equipment with multiple access paths, software/protocol redundancy, link-layer resiliency and path protection.”

The right VoIP wholesaler will use Multi-Protocol Label Switching (MPLS). This technology lets a carrier or service provider offer connectivity to multiple customers with many sites. Without getting too technical, it allows for a much smoother, more efficient data transfer and dynamic load balancing. As the paper notes, you’ll also want MPLS because of the flexibility it brings to disaster recovery.

The right VoIP wholesaler will offer high call quality. “In the competitive international call center outsourcing market and wholesale VoIP termination services, challenges such as call quality, rates and service availability issues are pushing call centers and service providers to the limit,”

For example, John Chisca, vice president of Alcazar Networks, told TMCnet recently that Alcazar offers a way to get call quality with a local support desk, “when you need it, to ensure high service availability on premium routes with the best price and quality ratio.”

The right VoIP wholesaler will have designed its VoIP fault procedures to be comparable to the PSTN, especially with respect to the quality standards traditional voice services adhere to. “VoIP should be engineered to avoid losing a call, and doing that requires over-engineering a network, just like our legacy voice network,” said Marian Croak, vice president of voice technologies at AT&T Labs (News - Alert).

The right VoIP wholesaler will have the best backbone network possible. And they’ll back it up with strong service level agreements (SLAs).

The right VoIP wholesaler will have been in business for many years. This means they’ll have a team of experienced and knowledgeable telecom pros on hand.

Find Mr. Right and live happily ever after.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Rich Steeves

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