Wholesale VoIP Company Expands Dialer Termination Footprint to Cover Canada

June 09, 2011

Last month, a nationwide wholesale VoIP provider spread the word that it offers dialer friendly wholesale termination in addition to wholesale origination, wholesale termination, toll free termination, T.38 services and e911 (News - Alert) services.

This week, Alcazar Networks announced that it has expanded its dialer termination footprint to cover 100 percent of Canada which includes over 26,400 routes. These Canada routes are in addition to the wholesale VoIP company’s full US48 dialer termination deck which currently has over 140,800 routes.

"We've been working on expanding our dialer termination footprint for the past few months, and I'm happy to say it's finally here!," John Chisca, vice president of Alcazar Networks, told TMCnet. "The demand for US48 and Canada dialer traffic has been overwhelming.  Making Canada available for our dialer termination customers has allowed them to not only save but to use one company, rather then having a second termination carrier providing their routes"

While a lot of companies offer wholesale termination, they often stay away from dialer termination because they can experience poor dialer deck rates and poor connectivity between every call, according to company officials at Alcazar Networks. However, for Alcazar Network, it was imperative to meet a market need.

“In the competitive international call center outsourcing market and wholesale VoIP termination services, challenges such as call quality, rates and service availability issues are pushing call centers and service providers to the limit,” Chisca told TMCnet in a recent interview. “Alcazar Networks Inc. offers a solution – otherwise very rarely available – to help you firmly stand your business grounds without compromising on call quality with a local support desk, when you need it, to ensure high service availability on premium routes with the best price and quality ratio.”

“We service a wide variety of call centers and contact centers, all of which expect the highest levels of uptime, reliability and customer service,” he added. “We take great pride in our ability to deliver consistent results in this demanding environment.”

Alcazar Networks first decided to offer dialer friendly wholesale termination after it was approached by call centers who were asking for the service. Alcazar Network’s dialer termination is advantageous for companies seeking the service as Alcazar Networks guarantees its dialer routes for customers.

Carrie Schmelkin is a Web Editor for TMCnet. Previously, she worked as Assistant Editor at the New Canaan Advertiser, a 102-year-old weekly newspaper, covering news and enhancing the publication's social media initiatives. Carrie holds a bachelor's degree in journalism and a bachelor's degree in English from the S.I. Newhouse School of Public Communications at Syracuse University. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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