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Wholesale VoIP Feature Article

Wholesale VoIP Company Alcazar Networks offers Dialer Friendly Termination

May 23, 2011

By Carrie Majewski (née Schmelkin), Director of Content Marketing, Content Boost

Alcazar Networks, a nationwide wholesale VoIP provider, has can list more than just wholesale origination, wholesale termination, toll free termination, T.38 services and e911 (News - Alert) services on its resume – it can also add dialer friendly wholesale termination.

“In the competitive international call center outsourcing market and wholesale VoIP termination services, challenges such as call quality, rates and service availability issues are pushing call centers and service providers to the limit,” John Chisca, vice president of Alcazar Networks, told TMCnet in a recent interview. “Alcazar Networks Inc. offers a solution – otherwise very rarely available – to help you firmly stand your business grounds without compromising on call quality with a local support desk, when you need it, to ensure high service availability on premium routes with the best price and quality ratio.”

“We service a wide variety of call centers and contact centers, all of which expect the highest levels of uptime, reliability and customer service,” he added. “We take great pride in our ability to deliver consistent results in this demanding environment.”

While a lot of companies offer wholesale termination, they often stay away from dialer termination because they can experience poor dialer deck rates and poor connectivity between every call, according to Chisca.

However, after being approached by call centers who were asking for the service, two months ago Alcazar Networks decided to break the mold and find an effective way to offer dialer friendly wholesale termination. Alcazar Network’s dialer termination is advantageous for companies seeking the service as Alcazar Networks guarantees its dialer routes for customers.

 “We’ve made those commitments with carriers and the quality is amazing, “Chisca said. “We are actually doing tandem trunking with these companies and so far results have been excellent.”

In addition to offering dialer friendly wholesale termination, the wholesale VoIP company sets itself apart by providing compensation for toll free termination.

Last month, Alcazar announced that it is now offering compensation for toll free termination to the US48 for those companies that terminate more than 100,000 minutes per month.

“Very few companies offer compensation on the termination,” Chisca said. “If they do, they are looking for high volume termination from 500,000 to sometimes two million minutes a month minimum to give compensation on your minutes. “

The wholesale VoIP provider will offer free toll free termination service while still guaranteeing superior call quality, service and reliability by utilizing its nationwide network of partners, unlike many free services offered by other online providers, according to company officials. Compensation rates vary depending on volume and start at 0.001/minute for low volume traffic.

Carrie Schmelkin is a Web Editor for TMCnet. Previously, she worked as Assistant Editor at the New Canaan Advertiser, a 102-year-old weekly newspaper, covering news and enhancing the publication's social media initiatives. Carrie holds a bachelor's degree in journalism and a bachelor's degree in English from the S.I. Newhouse School of Public Communications at Syracuse University. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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